Experience

Here are some details about my working experience:

Programmer Analyst Intern

Sept 2024 - PRESENT

May 2023 - PRESENT

Full-Stack Development: Developed and launched a robust and scalable mobile app using React Native Expo, implementing responsive layouts to ensure optimal user experience and integrating APIs to enable seamless data retrieval and management.
Collabotation: Actively participated in the software development lifecycle (SDLC) and collaborated closely with a the team, demonstrating strong teamwork skills and contributing to the successful delivery of the application.

Jan 2023 - Dec 2023

Presentation: Led 16 lab sessions for 40+ students on topics focusing on System Architecture and Object-oriented programming.
Analysis: Evaluated and provided feedback on weekly lab assignments, enabling students to effectively articulate their approaches.

Sept 2021 - Sept 2023

Customer Service: Maintained high quality of customer service while working a fast paced operation. Trusted with cash drawer and delivering bank deposits.
Organizational Skills: Maintained clean place to prepare food with high sanitary standards.
Management: Scanned and entered packages into the tracking system (inventory/delivery).

June 2022 - Sept 2022

Office Administration: Responded to all customers’ inquiries in a timely manner and answered the phone to take messages or redirect calls to appropriate colleagues while seeking staff input in decision-making to develop a solution.
Teamwork: Assisted senior employees by helping them with technical skills, team tools, tech stacks, and systems.
Automation: Implemented physical and digital filing systems to maintain files and records as well as improved administrative support systems through the effective use of forms, technologies, and automation.

Apr 2022 - Aug 2022

Sales: Connected, shared and partnered with customers to identify their technical needs and convert sales opportunities by meeting and exceeding their needs while mentoring several new hires to memorize technical details and use of tools.
Tech support: Worked with end users to install, inspect, maintain, operate, and/or repair technical equipment and software.
Upselling: Demonstrated competent performance by acquiring active roles in sales advisory team to assist new customers and winning potential customers using effective up-selling; achieving 30% higher tech sales figure within 2 months.